Duties & Responsibilities

Assist clients with personal care tasks such as bathing, dressing, grooming, toileting, and hygiene, as permitted by your certification (HHA or PCA).
Support clients with mobility, walking, positioning, and safe transfers (including use of mobility equipment if trained).
Provide companionship, emotional support, and client engagement.

Assist with light housekeeping, laundry, meal preparation, and general household tasks that help maintain a safe environment.
Support with shopping, errands, and meal planning as outlined in the Care Plan.

Observe and promptly report changes in client condition, appetite, mobility, behavior, mood, or skin integrity to your supervisor or nurse.
Follow the Care Plan exactly as assigned by the nurse and agency.
Maintain infection-control practices and universal precautions.

Use the HHAeXchange app (or approved EVV system) to clock in/out and complete visit tasks.
Review schedules, case updates, and communication through your mobile device.
Communicate availability, case acceptance, and changes through app, phone, or agency portal.
Complete digital documentation and required forms accurately and on time.
Complete online in-services and compliance modules as assigned.
Training is provided.

Valid New York State HHA or PCA certification (DOH-approved).
Must be 18 years or older.
Ability to read, write, and perform basic math for documentation and daily tasks.
Comfort using a smartphone and mobile apps (EVV, schedules, communication).
Ability to follow instructions, Care Plans, and agency policies.
Ability to safely perform physical duties, including lifting, bending, standing, and transferring clients.
Professional, dependable, and compassionate attitude toward client care.

Experience supporting clients with dementia, post-surgical needs, or chronic conditions.
Bilingual
Strong communication and comfort using texting or portals for updates.

Home Health Aide (HHA) / Personal Care Aide (PCA)